"I've been in retail for 25 years, and for 24 years I've tried to shrink my back area, now I'm growing it" - retailer in Canada, as told to Peter Woolford
Wrapping up the year in retail for 2018 with highlights from my interview with retail legend Peter Woolford as he looks back on decades of dynamic change in retail.
Retailers across the nation continue to debate, test and try ship from store to close the time gap and increase the margin; consumers for sure seem to be loving BORIS - Hudson's Bay reports 97% of their .com orders are returned to store (see https://lnkd.in/eEAgKMk )
Have a listen to my exclusive interview with Peter as we look back at the changes in retail plus a quick look ahead: https://lnkd.in/euYzstD
