Day 1 Shoptalk: Insightful and reflective, Nordstrom's Co-President Erik Nordstrom kicked off four days of retail thought leadership Sunday. Some thoughts from his fireside chat: Blake's passing, beyond the impact to the family, impacts the business as each family member brought different skills to the business Customers pulled back on shopping for themselves, not their gift giving for Holiday.
Store traffic in December featured "a sudden step down" which came as a surprise. Check out Nordstrom's results, strong based on their discount banner, here: https://lnkd.in/e6A_UnU The Fall 2019 launch of their women's store in NYC is the biggest investment in the company history Nordstrom Local's strategy https://lnkd.in/eZgmsFw most popular service is place for customers to do returns - returns come back faster...and better ROI plus BOPIS is easier and on the customers terms.
30% of sales now online
35% of online purchases start with a store visit
Missed #ShopTalk2019 in Vegas? Be sure and listen to the very special ShopTalk2019 edition of The Voice of Retail podcast, highlighting top sessions, trends and insights - now available @ https://soundcloud.com/user-402981538/shoptalk-2019-special-edition and be sure and subscribe to The Voice of Retail podcast on iTunes or where ever you listen to your podcasts
